FAQ
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It's pronounced KH-WHY FAY. Not what you thought? Get your mind out of the gutter.
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Wanting to change or make a reservation? Head over to Resy.com to make any changes. We do not accept any reservation changes via email, DM or phone. Please do not arrive with more people than your reservation size without a confirmation from Resy or booking a Banquet. Our largest table available without pre-booking a banquet is six people, not seven, six. That's not because we don't want to, it's the table's fault. Maybe one day they'll grow? … don’t forget to count the kids in the reservation.
Think you made a reservation, but didn't get a confirmation? Make sure you accept our cancelation policy and create a Resy account. Not into the idea of adding a credit card to hold the reservation? You're welcome to walk-in, but know that there might be a wait.
We don’t have a ton of seats, so we’re very strict about the reservation policy.
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We believe everyone on Team Kwei Fei plays an important part in your experience. To show that appreciation All tips (even takeout) are shared with the team of Kwei Fei Cooks.
We recently added a 3% Charge for all non-cash payments. This was in a large part to help give wage increases and to provide wellness benefits for our full-time employees.
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No, you’re not having an allergic reaction, it’s those sichuan peppercorns doing what they do. Making the molecules in your lips dance. That “Chili sauce” that’s giving us one star reviews on Google is actually chili oil. Chinese food uses broken sauces instead of emulsified sauces seen in French cooking. It’s just different than some people are used to and that’s ok. We never said we were for everyone, but we sure hope you like it.
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Best way to enjoy Chinese food is family style, which means you get to try a bunch of things. Really not feeling like sharing? I mean, I guess you can, but it’s discouraged and will negatively affect your experience. Granny Sue might have her food 20 min before you get yours. Get ready to tell a looong story while you’re waiting.
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Someone once explained it to us like this, Chef works everyday to perfect each dish. It’s a lot like seeing an actor on stage. We hope you’ll give us a chance to give you that performance. That said we know some people just can’t do spice, so we’ve got you covered. We can lower the heat on some dishes. Please ask your server for suggestion. Keep in mind you are at a Sichuan restaurant. We can lower the heat, but it’s still going to blow the top off some.
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We love dogs too, but after an incident we no longer allow them in the restaurant.
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